Ihre Aufgaben

The Vice President of Strategic Account Management, is responsible for leading all efforts with regards to relationship management, client retention, revenue growth, client interaction and profitability improvement initiatives. Responsible for increasing the share of existing client business by consulting, selling, and managing additional value-added services within the scope of the client relationship as defined by:

  • Being the advocate of the client internally
  • Developing the client relationship across all levels and stakeholders
  • Contractual and commercial discussions
  • Overseeing the identification/negotiation of all new business with existing client accounts
  • Growing the existing business – organic farming of the existing lines of business
  • Renewing existing contracts, including RFP responses
  • Up-selling relevant services - includes identification of new divisions or lines of business within existing client accounts
  • Ensuring that all pricing models capture the greatest margin while offering the best value to the client based on operations support

Primary duties and responsibilities are:

  • Develops and executes strategic account and business plans for allocated clients
  • Responsible for contractual and commercial frameworks and negotiations
  • Cultivates client relationships at CXO level and with all relevant client stakeholder to maximise the reputation and growth of business with each client account
  • Ensures retention of the client’s business, developing broad and deep relationships across the client accounts
  • Identifies areas of revenue growth and ensures that operational and functional teams are engaged as required to support delivery of new business
  • Identifies new innovations/value add opportunities within the client organization
  • Develops relationships with key internal stakeholders to facilitate strong communication channels that will support the client’s current operations and future growth
  • Supports the local Operational teams with improvement of GM initiatives when required
  • Is responsible for managing the Account Managers to deliver via clients and internal stakeholders:
  1. Service Level Targets and changes for all Client Results (P&L implications)
  2. Service implementation plan
  3. Staffing requirements
  4. Service implementations and modifications
  5. Results Analysis
  • Account Reviews with Operations, Support functions and Clients
  • Oversee change management process with Client, Operations, and Support functions
  • Ensure communication process for operational results is clear and timely
  • Attend QBR’s, SBR’s and other meetings as appropriate
  • Act as escalation point for client issues that have not been resolved by normal channels

Ihr Profil

  • Bachelor’s degree with ten plus years related experience; or
  • Equivalent combination of education and experience
  • Experience in management of operational functions and large account management preferred