International Customer Care Service Provider, Duisburg

Our client is one of the leading providers for professional customer care services in Europe. More than 6,000 service professionals at 18 locations in 8 countries offer international customer service solutions at the highest level. As a dynamically growing company, our client develops employees with a high level of customer orientation and motivation. The team strives to further develop the highest quality standard in customer care and supports clients from various industries.

The company will offer:

  • Challenging and varied activities as well as the opportunity to actively shape the customer service of the company’s top client
  • Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and informal culture
  • Attractive fixed salary with bonus possibilities and employee discounts
  • Close collaboration with the call center management and internal interfaces
  • development opportunities within the internationally active company
  • great office with modern workplaces, complimentary drinks and fresh fruits
  • Very good connection to the public transport network due to central location

Ihre Aufgaben

We are looking for a Project Manager (f/m/d) for the Duisburg location with unlimited full-time employment on the next possible starting date. The candidates should be business fluent in English or native speakers.

The field of work essentially comprises disciplinary and specialist personnel management with a focus on the success of a cross-site customer project. In addition, you will be responsible for operational and business results and report these to the site management.

Specific tasks include:

  • Responsibility for the design, optimization and further development of work processes
  • Implementation and management of projects to increase effectiveness and efficiency
  • Responsibility for achieving all quantitative and qualitative service level goals
  • Creation of statistics, budget planning and presentations
  • Leadership of 3 team leaders and approx. 60 customer service representatives

Ihr Profil

  • University degree or comparable training
  • At least 2 years of experience in leading teams with an outsourcing customer service provider with a team size of at least 25-35 persons
  • business fluent in English
  • Very good MS Office skills
  • Knowledge of analytical methods and conceptual strength
  • Experience in the planning and implementation of continuous quality management processes
  • Distinct service orientation
  • High level of commitment and proactivity