Branches
and
fields:
 Directmarketing/CRM | Call Center/Customer Services | Retail sales/Mail-order sales | Online/E-Commerce | Distribution Sales | Advertisment/Marketing | IT/Telecommunication | Media/ Publishing Banks/Insurance companies | Industry/Technology | Commercial functions | Professional services



Contacts

Monica Estevez
Dr. Jan Thieme
Tatjana Voß


Additional Topics

Current vacancies
Studies

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  • Core competence call center
    TGMC is the leading executive search consultancy within distance selling and dialog communication in Germany. Due to high personnel costs within the call center-/ customer service industry the direct search of specialists and executive managers is one of our main businesses. Especially in this area TGMC has access to an extensive industry know-how and contact network.

  • Top consultant Tatjana Voss
    With Tatjana Voss who has been working as a consultant for TGMC since 1999 we have employed the most experienced executive search consultant within the German call center industry. Tatjana Voss is very well connected and has detailed industry knowledge.

  • TGMC and the leading trade journal 'TeleTalk' are regularly carrying out the major call center salary and career survey.
  • TGMC ist aktives Mitglied des Branchenverbandes CCF Call Center Forum Deutschland e.V. und unterstützt die Arbeit des Verbandes als Sponsor.
  • cclickyourjob.de for call center team leaders
    clickyourjob.de a daughter company of TGMC uses an online and database driven recruitment approach for call center team leaders in addition to the complex direct search for executive managers.


Placements (Summary):
  • Managing Director, Regional Director, Divisional Manager, Manager East Europe, Head Call Center, Project Manager (amongst others)
    – External call center service provider (inbound and outbound)

  • Head Sales, Head Business Development, Key Account Manager, Manager New Business
    – External call center service provider and inbound call center

  • Personalleiter/HR-Manager, Trainer, Qualitätsmanager
    – External call center service provider and inbound call center

  • Head Capacity Planning, Workforce Manager, Resource Planning Analyst, Head IT Support, Controller
    – externe Call Center-Dienstleister und Inhouse Call Center

  • Geschäftsführer Customer Services-Tochter, Center-Leiter, Leiter Customer Services, Leiter Back Office, Abteilungsleiter Call Center, Referatsleiter Kundendialog, CRM-Manager, Teamleiter
    – Various in-house call center: direct banks, telecommunication companies, distance selling businesses, car rentals, airlines, pharmaceuticals

  • Head Controlling External Call Center Service Provider
    – div. Inhouse Call Center aus div. Branchen

  • Head Tele Sales, Head Outbound, Sales Director Telemarketing, Manager Lead Generation
    – IT-provider, lottery businesses, direct sales organizations, distance selling businesses, various service providing companies

  • Head Electronic Banking, Divisional Head Distance Selling, Team Lead Assistance, Head Technical Hotline and other special functions

  • Managing Director, Project Manager, Department Manager, Business Development Manager, Outbound Call Center Manager
    – Collection agencies

  • Manager Collections, Leiter Debitorenbuchhaltung, Leiter Forderungsmanagement
    – Direct banks, distance selling businesses, telecommunication companies



Current vacancies: Call Center / Customer Service (in german only)


Studies