Services: Consulting

  • Audits / assessments

    • Dynamic companies need employees who are able to manage the change
      A successful company is able to adapt to a changing environment. The management is responsible that specialists and executive staff are in the position to manage change and growths.

    • Identification of potential and promotion of expertise
      A professional assessment is essential to identify potential. The idea of a pre-emptive HR management includes an ongoing assessment of potential to prepare the top performers for changing requirements.

    • According to the client’s competence model the consultants of TGMC undertake professional audits and potential analysis. We combine the following methods:
      • Group and individual audits
      • Established psychological tests (online and offline)
      • Structured individual interviews, cross interviews
      • Specific case studies
      • Role plays and simulations

      Each audit includes a detailed report and guidelines.


  • Salary surveys

    • Numerous industry surveys
      TGMC -usually in collaboration with media partners- has realized and published a range of salary surveys:

      • Call center salary and career survey
        (in cooperation with the trade journal TeleTalk, every 2 years, last 2009)

      • Digital economy salary and career survey
        (in cooperation with a publisher called hightext, last 2009)

      • Direct marketing salary survey
        (in cooperation with Direct Marketing journals respectively One-to-One)

      • Actuary salary survey 2007
        (in cooperation with the German Actuary Association)

      • Sales manager salary and career survey 2010
        (in cooperation with the journal Acquisa, in progress)



      TGMC publications
      Please get in contact with us if you require your personal copy:

      studien@tgmc.de


    • Access to employees and companies
      TGMC uses both methods for their salary studies:

      • Direct interviews of employees:
        TGMC has an extensive network of employees and candidates and keeps in good contact with the relevant press to perform interviews with their readership.

      • Interviews with HR departments:
        Across their core competencies TGMC is having an excellent network and a trusting relationship with various companies which are always willing to participate in surveys.

    • Surveys for companies
      On behalf of companies TGMC is running salary surveys related to particular problems.

      • To backup the decision about the location of a company
      • To prepare negotiations with employee’s representatives
      • To establish an employer-branding strategy

      The companies are not only using the professional know-how of TGMC but also the essential strength of communication to provide data.

  • Customer care consulting

    • Discover optimization potential in an organization
      TGMC assists companies to strategically organize their customer care respectively call center units. TGMC examines the efficiency of existing processes, identifies potential for improvement, optimizes the organization and supports the selection of relevant technologies.

    • Broad expertise at TGMC
      The long lasting know-how and contact to decision makers within the customer care and call center industry assures that the consulting approach is performance oriented. Due to the excellent network throughout all user industries, TGMC provides holistic approaches related to strategic planning, implementing, reorganization and support of the day-to-day business.


  • Multichannel sales consulting

    • Multichannel is the future
      The retail business is establishing distance selling channels (mailing/ catalog, online/ e-commerce, telephone/call center, sales force/ mobile sales) and distance selling is running outlets. Control and co-operation of all distribution channels can be the dominant competitive factor.

    • TGMC knows multichannel
      Our consultants gained management experience covering various distribution channels (catalog, online, telephone, retail, mobile). Through our extensive database of contacts we have also access to a pool of experts and freelancers.

    • Use TGMC
      TGMC supports you developing a multichannel strategy and we support you in the process of developing and optimizing single distribution channels. In the end we also provide project and interim managers and we search for experts and executive staff.


  • Search for business partners

    • The value of our network
      Due to our excellent network within our core areas (dialog marketing, distance selling and call center) we are asked to consult our clients during the process of acquiring new business partners. For example:

      • Sales of businesses, succession planning
      • Contacts for customer acquisition
      • Search and selection of sales partners

    • Executive search experience
      The process of searching for new business partners is similar to our executive search procedure:

      Definition des Suchfeldes, Identifikation von Contactsn, Sondierungsgespräche, Prüfung von Motivation und Eignung, Vermittlung von Kontakten, Begleitung von Verhandlungen.

    • Expertise and communication skills
      Similar skills compared to executive search are crucial: professional expertise, industry know-how, communication skills and confidentiality.




Contacts

Arwid Detlefs


Contacts

Dr. Jan Thieme


Contacts

Claudia Cochanski
Dr. Jan Thieme


Contacts

Dr. Jan Thieme


Contacts

Dr. Jan Thieme
< Home
< Back